RAPID RTC, the market leading digital lead management software provider, has announced a new partnership with Kia Motors (UK) Limited to implement its RAPID RTC Lead Manager solution throughout the brand’s 190-strong dealer network.
Already, 35 of Kia’s retailers are working with RAPID RTC and now all of the Korean brand’s nationwide network will be able to access this innovative digital lead management platform, enhancing their current e-lead solution.
After a remarkable performance in 2019, when Kia delivered more than 97,300 new vehicles to customers, the company decided to partner with RAPID RTC to help dealers deliver an enhanced service to the growing number of motorists attracted to the brand’s high-quality range of products including the 2019 What Car? Car of the Year battery-electric e-Niro and its growing range of hybrid and plug-in eco vehicles.
RAPID RTC’s flagship Lead Manager tool ensures 100% of all online enquiries are answered in a timely and professional manner, empowering salespeople to deliver the best first impression in the industry. As a result it will enable Kia Motors UK‘s retailers to maximise their digital lead management process. Service and guidance will be provided by RAPID RTC’s UK-based Dealer Care team who will be on hand to help Kia Motors UK’s retailers get the most out of the platform.
Kia Motors UK is joining RAPID RTC’s existing client portfolio made up of several of the world’s best recognised automotive brands. Working with more than 3,500 clients internationally, RAPID RTC now has presence across three continents.
Commenting on the new partnership, Simon Hetherington, Commercial Director at Kia said, “We continually look to improve the experience for Kia customers. In 2020 we have ambitions to dramatically increase the number of electrified vehicles we deliver to motorists and the majority of those customers start their journey online. We need to be able to respond to customer enquiries with the right message, at the right time, on their preferred channel. RAPID RTC Lead Manager will allow us to ensure 100% of leads are responded to quickly and professionally.”
Pontus Riska, VP Sales and Support – UK said, “RAPID RTC is excited to be working in partnership with Kia UK as they are a progressive brand who highly value the network and customer relationships alike and we are honoured to have the opportunity to help further re-enforce these relationships. The Lead Manager implementation will support Kia retailers in taking a significant leap forward in their First Impression Management with online customers.”
About RAPID RTC
RAPID RTC is a multinational brand providing automotive manufacturers and retailers with cutting-edge B2B lead management and lead generation software. Serving more than 3,500 clients in multiple languages and countries, with core products include RAPID RTC Lead Manager and Chat. As a global technology company, RAPID RTC focus on improving businesses’ digital lead management practices. Their brand promise is to bring value by maximising their customers’ experience across multiple digital communication channels. Their European headquarters are in London, with international offices in Paris, France; Winnipeg and Toronto, Canada; and Dallas, US. RAPID RTC is part of the DMT Group of companies, which was founded in 1996.
Pontus Riska, VP Sales and Support – UK – was also a recent guest on The Armchair Show. Catch his wise words (and more) on our show highlights page.
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